top of page

THE MAYFAIR CLEANERS

Terms & Conditions

1. Definitions

"The Mayfair Luxury Cleaners Ltd" is our registered business name, and we operate under the trading name "The Mayfair Cleaners." In these terms, "we," "us," and "our" refer to the cleaning service provider.

  • "Client" ("you," "your") refers to the person or business booking our services.

  • "Services" refers to the cleaning services provided, including End of Tenancy Cleaning, Commercial & Office Cleaning, and Airbnb Cleaning.

  • "Agreement" refers to this legally binding contract between the Client and The Mayfair Cleaners.

  • "Booking" refers to any appointment scheduled for our services.

2. The Mayfair Cleaners Services

  • We provide professional cleaning services, including but not limited to:

    • End of Tenancy Cleaning â—‹ Commercial & Office Cleaning

    • Airbnb Short-Term Rental Cleaning

    • Window Cleaning â—‹ Fresh Linens & Towels Replacement (if selected)

    • Restocking of Essentials (if selected)

  • All cleaning is conducted to a high professional standard, but we do not guarantee stain removal or restoration of surfaces beyond normal wear and tear.

  • We use our own cleaning products and equipment unless otherwise agreed.

3. Pricing

  • Prices are based on the number of bedrooms or total square footage, whichever is greater.

  • All quotes given over the phone or online are estimates and may be adjusted upon inspection.

Quotation Adjustments

  • The Mayfair Cleaners reserves the right to adjust pricing if:

    • The property’s condition differs from the description.

    • Additional cleaning is required beyond the agreed scope

Additional Charges

  • Clients are responsible for parking fees, Congestion Charge, ULEZ, or other costs.

  • If a permit or parking space is needed, the client must arrange it in advance.

Severely Neglected Properties

  • If a property requires extra time or effort, additional charges will apply.

  • Any price changes will be agreed upon before work begins.

Payment Terms

  • Payment is due before or immediately after service completion.

  • Late payments may incur fees.

4. Booking & Access

  • Bookings can be made via our website, phone, or email.

  • A booking is only confirmed once a deposit or full payment is received.

  • The Client must ensure safe access to the property and inform us of any parking restrictions. If no parking is provided, the Client will be charged for parking fees.

  • If we arrive at a property and cannot gain access, a full-service charge will apply.

5. Access and Client Responsibilities

You agree to:

  • Provide Accurate Property Details

    • Share full property details, including size, number of rooms, floors, and occupants/employees.

  • Ensure Utility Access

    • Provide hot and cold water and a consistent electricity supply for cleaning.

    • The Mayfair Cleaners is not responsible for incomplete or delayed work due to lack of utilities.

  • Grant Access to the Property

    • Ensure cleaners can enter the property at the scheduled time.

    • If keys are provided, they must grant full access.

    • If entry is not possible, we may cancel or reschedule the service with applicable charges.

  • Service Delays & Client Responsibility

    • If delays are caused by your actions (e.g., failure to grant access, misrepresentation, or non-compliance), we reserve the right to suspend services.

    • You will not be entitled to compensation for delays or cancellations due to your default.

  • Alarms & Security

    • The Mayfair Cleaners is not responsible for alarms triggered during cleaning.

    • Clients must provide clear instructions for disabling/resetting alarms.

6. Cancellations & Rescheduling

  • You may cancel or reschedule a booking with at least 48 hours’ notice via phone or email.

  • Cancellations or reschedules made with less than 48 hours’ notice will be charged 100% of the service fee.

Access Issues & Service Limitations

  • If we cannot access the property (e.g., lock-out, faulty keys), the full service fee will still apply.

  • If building works, tools, or removals prevent us from completing the clean, you will be charged the full service fee.

  • We reserve the right to refuse service if the property is hazardous to our team’s health.

Company Cancellations

  • ​We may cancel or reschedule services in case of accidents or unforeseen circumstances affecting our cleaning team.

7. Payment Terms

Payment must be made before the service starts via bank transfer, or credit card payment.

1. Bank Transfer Payments

  • Private customers must make payment via bank transfer before the scheduled cleaning date and within 24 hours of receiving the invoice. Failure to do so may result in cancellation.

  • Agencies & corporate clients must complete payment within 14 working days after service completion. This credit period is at our discretion and may be revoked at any time.

2. Credit Card Payments

  • Payments must be made before the scheduled cleaning date and within 24 hours of receiving the invoice. Failure to meet this deadline may result in cancellation.

3. Non-Payment Policy

  • Once a booking is confirmed, you agree to pay the full amount. If payment is not received, we reserve the right to:

    • Cancel the service.

    • Pursue legal action to recover the outstanding amount.

By booking with The Mayfair Cleaners, you confirm your agreement to these terms.

8. Insurance & Liability

  • We are fully insured for public liability and damage caused by our team.

  • The Client must report any damages within 24 hours of service completion.

  • We are not responsible for pre-existing damage, fragile items, or valuables left unsecured.

  • The Client is responsible for securing pets and removing personal items before cleaning.

  • Mayfair Cleaners Ltd is not responsible for any third parties present at the property during cleaning. Our cleaners cannot be relied on to grant access to anyone.

  • We do not accept liability for cash, jewellery, art, antiques, or sentimental items. Compensation will be based on current cash value only.

  • We are not liable for pre-existing stains, burns, or damage that cannot be removed using industry-standard cleaning methods.

  • We are not responsible for damage caused by faulty or improperly installed fixtures, cracked surfaces, or construction defects.

  •  While we strive for high standards, ingrained dirt in unmaintained appliances may not be removable, and we cannot be held responsible for this.

  • End of Tenancy Cleaning cannot be guaranteed if furniture or people are still present at the property.

  • All End Of Tenancy customers must follow preparation guidelines, including removing personal items and rubbish unless agreed in writing. https://www.mayfaircleaners.co.uk/end-of-tenancy-cleaning-checklist.

  • If the property is being furnished at the time of cleaning, we must be informed in advance in writing.

  • We are not liable for damages caused by faulty cleaning products or equipment provided by the customer.

  • For all services except End of Tenancy Cleaning, we are only responsible for tasks listed in the customer’s agreed cleaning plan.

  • We do not guarantee cleaning services if building work is unfinished or if people are present at the property.

9. Claims & Complaints Policy

1. Complaints & Re-Cleans

  • No refund claims will be accepted once a clean has been completed.

  • Any complaints must be submitted in writing within 48 hours of the service.

  • We reserve the right to re-clean any disputed areas before third-party involvement.

  • Only one re-clean will be provided per service.

2. Damages & Liability

  • Accidental damage will be assessed, and we will attempt to replace items where possible.

  • Any damage claims must be reported within 7 days of service completion.

  • We have the first right to repair any damage before external contractors are involved.

  • If we do not repair the damage, you must provide three independent repair quotes for consideration.

  • We are not liable for damage caused by pre-existing faults, poor craftsmanship, or malfunctioning hardware.

10. Agreement of Terms

  • By booking our services, the Client agrees to these Terms & Conditions.

  • These terms are subject to change. The latest version will always be available on our website.

bottom of page